See Your Course
Through Customer
Eyes

Single evaluations are $199 per visit. Quarterly plans (4 visits/year) cost $600 total ($150/visit). Monthly plans (12 visits/year) cost $1,200 total ($100/visit). PuttScores customers get 20% off their first purchase!

After you submit a request, a Secret Putter typically visits within 5-7 business days. The complete report with AI analysis is delivered 48-72 hours after their visit. Total turnaround is usually 7-10 days from request to final report. Rush service is available for an additional fee.

No. Secret Putters are trained to blend in as regular customers. They pay for their visit like everyone else and behave naturally throughout their experience. This ensures you get authentic, unbiased feedback on what real customers experience daily.

Every aspect of the guest experience: course condition and maintenance, hole quality and creativity, staff friendliness and knowledge, cleanliness of all facilities (restrooms, seating, grounds), pricing and perceived value, amenities (concessions, arcade, party rooms), overall atmosphere and ambiance, parking and accessibility, signage and wayfinding, and safety considerations.

Very comprehensive. Each report includes: 20-40 high-quality photos documenting all aspects, numerical scores across 12+ categories, detailed written observations for each area, specific issues identified with severity levels, AI-generated insights and patterns, prioritized action items with impact ratings, competitive benchmarking against similar courses, and guest journey mapping. Most reports are 15-25 pages.

Absolutely! We offer Quarterly plans (4 visits/year for $900) and Monthly plans (12 visits/year for $2,400). After each visit, we auto-schedule your next evaluation based on your plan frequency. Different Secret Putters are assigned each time (6-month cooldown) so you always get fresh eyes.

Online reviews are biased (only very happy or very unhappy customers post), incomplete (they miss many operational details), inconsistent (different reviewers focus on different things), and lack context (no benchmarking or actionable recommendations). Secret Putter evaluations are comprehensive, objective, structured for consistency, include photographic evidence, provide competitive benchmarking, and deliver specific action items - not just complaints.

All evaluators complete comprehensive training on: what to observe and document, how to take effective photos, how to assess guest experience objectively, using our standardized checklist, remaining incognito, and writing helpful observations. They must pass a practice evaluation before being approved. We also collect feedback from owners to continuously improve evaluator quality.

Yes! Contact us through the platform and we will send you a redacted sample report showing exactly what you will receive. This helps you understand the value, level of detail, and insights provided. Many owners are surprised by how thorough and actionable the reports are.

The report reflects the authentic experience of a real customer. While it may be difficult to hear critical feedback, this is exactly what your guests experience. However, if you believe something is factually incorrect, you can request clarification or submit evidence for our review. Our goal is accuracy and helping you improve.

Most course owners report noticeable improvements within 30-60 days of implementing our recommendations. Quick wins (like fixing specific maintenance issues or improving signage) can be addressed immediately. Bigger changes (like staff training improvements or facility upgrades) take 2-3 months. Many owners see measurable increases in customer satisfaction scores and repeat visits.

Absolutely confidential. Your reports are private and only accessible to you. We use aggregated, anonymized data for competitive benchmarking, but never share specific course details, names, or identifiable information. Your evaluation remains completely confidential.